It is essential that an organization keeps up with industry trends in order to remain competitive and relevant. This has put a burden on an IT team to be more responsive, flexible, and cost-efficient. To be successful, an IT team must be aligned with the business objectives of the company.
ITIL has been the most popular IT service management method that a growing IT department uses to implement processes and practices to meet business’s ever-changing requirements. It is often not enough to adopt a methodology to ensure the success of a task, or project.
Integration of project management and ITSM
Adopting a methodology can lead to IT teams being overwhelmed. The key to success is in identifying what works and what doesn’t. Integrating best practices that work together with ITSM is another option. Integration of project management and ITSM is a great way to ensure the success of an IT team. These four stages of project management are compatible with ITSM, making it possible to integrate them in a seamless manner.
Project management will allow large-scale, complex and time-bound IT projects to be completed seamlessly. It facilitates communication and collaboration between multiple teams, allows for transparency of start and end dates, and quick identification of bottlenecks.
This is especially true when it comes to managing change, which can be complex, risky and have multiple impacts. To implement change, it is important to have collaboration and coordination between departments and teams within an organization. Project management is a key component in breaking down silos and ensuring a holistic approach for managing change.
Management of change: The complexities involved
Understanding how an organization handles change is one of the best ways to evaluate an IT team’s maturity and efficiency. Because of the complexity of change, extensive processes, and dependence on approvals from different levels of staff, change management is one of ITIL’s most difficult processes. Risk mitigation is an important consideration depending on the complexity and extent of the change.
Depending on the impact and risk involved, changes can be classified as minor or major, standard, major, or emergency. The IT team follows the following steps depending on the complexity of the change.
Request for a change
Approval for changes
Implementation of changes and review
Project management and managing change
Project management can easily manage changes that fall within the “Aomajor” category. Collaboration and meticulous planning are two of the significant benefits of project management. Although it may sound counterintuitive, Aoemergency’s change would also benefit greatly from project management.
Project management is essential for managing a major change
Major changes can be classified as high-impact or high-risk, such as migrations from one data center to another. These changes will need both business approval and change approval. A project management tool can be used to efficiently manage a ‘Aomajor’ change.
Although project management can be initiated at any stage of a change management process, which is the request for changes step, it is most commonly initiated after major changes have been requested, approved and evaluated. This is because ITSM software has a change management module that allows you to manage this effectively. Implementation can fully integrate project management and ITSM.